Frequently Asked Questions

Where is Synergy?

We are located in the East End Plaza directly across the street from the Red Hook Ferry terminal. East End Plaza is also home to the VIBR tax office (IRB). Our office is above the IRB at the end of the hall.

 

East End plaza has a gated parking lot; do I have to pay for parking?

Synergy validates parking for all of our patients for up to 2 hours. If you have an appointment with us, bring your parking ticket to our reception desk when you check in and we are happy to validate it for you.

  

What makes Synergy different from other health facilities/ offices on island?

There are so many factors we take pride in here at Synergy. Here are a few that differentiate us:

 1.       We offer multidisciplinary healing options which give our patients options for more complete care. Physical therapy, Naturopathic Medicine, Nutritional counseling, and more are among the options we offer. See our “ Health Services” section for more information.

2.      We treat each patient one on one. Unlike most physical therapy centers, our physical therapists and other providers only see one patient per appointment. This allows the providers to give individualized care to each person during each treatment.  

3.      We are passionate about what we do. Our team hails over 75 years of combined experience in healing arts and business. We are a collective of passionate individuals who have combined our talents to bring the best service in the industry to our patients.

 

Can I use my insurance for the services Synergy provides?

We do accept most major insurance policies (Cigna, Mapfre, United Health Care, Blue Cross Blue Shield, and more) for medical services. Coverage depends on your individual policy. Each insurance company has a different rate and cost for service which they provide during the insurance verification process.  As a courtesy to our patients, our staff will complete the verification, then reach out to you to advise of the benefits allowed by your specific policy

 

Do I need a referral to make an appointment?

We recommend that you call our office and speak with our staff to determine if one will be needed. The need for a referral depends on the insurance carrier you have.  In some cases, as a courtesy to you, our staff may be able to obtain one from your doctor for you.

As a secondary option for those who do have insurance or choose not to use their insurance policy, we also offer self-pay rates.  Self pay rates are preset price points for each service type payable by the patient via cash or credit prior to the appointment. 

  

How can I sync up with Synergy on social media?

Follow us on
Facebook : Synergy Fitness and Wellness

Instagram: @synergyvi

Trip Advisor: Synergy Fitness and Wellness Center. Give us a review here.

 

Are pediatric services available?

Several of our health providers do offer services for children:

Physical Therapy: Children ages 7 and up can be treated. If needed they are referred out after assessment when specialty treatment is required.

Naturopathy: It is recommended that parents make their appointment and consult with Dr. Mallette for any child under 15.Young adults 15 and older can have a private appointment with parental consent and completion of documents.

Nutritional Counseling: It is recommended that parents consult with the RDN, Kendall Kennedy, for any child under 15. Young adults 15 and over can have a private appointment with parental consent and completion of documents.

Speech-Language Pathology: Yes! Children may often exhibit the need for therapy as early as 8 months.

Massage therapy: Must be 18 years or older

Personal Training/Gym use: Must be high-school-aged or older

  

What are your hours of operation?

Our gym is open Monday- Friday from 6am- 7pm, Saturdays from 9am-4pm.

Our medical appointments are available Monday- Friday from 8am-6pm, Saturdays from 9am-3pm.

  

Does Synergy offer retail items for sale?

Yes. We sell items such as a lumbar support rolls, therapeutic band, yoga mats, and stress balls in the center. Follow us on Social Media to see the items or come in and see!

  

Are gift cards available for services?

Yes. Please contact our team at info@synergyvi.com or call 340-714-BFIT (2348) for more information.

 

 What are the self-pay rates and how long are the sessions? 

 

Treatment Initial Assess. Time Follow up Time
Physical Therapy $175 1 hour $140 1 hour
Naturopathy $250 1.5 hours $150 1 hour
Psychology $250 1.5 hours $175 1 hour
Nutrition $160 1 hour $80 1 hour
Dry Needling $90 45 min $70 30 min

 

Is massage covered under insurance policies?

Massage is not covered under insurance policies.  Clients have to pay rates depending on the duration of the massage. For more information, click here.